Help & Advice for Landlords

We believe in building trust and finding the best fit for every property. To do this, we have a friendly yet thorough vetting process. We gather references from previous landlords and employers to get a sense of our potential tenant’s reliability. Our aim is to ensure a happy, worry-free tenancy for everyone involved.

For full property management, our fee is 12%* of monthly rent.
Our let-only service costs £720* plus an annual TDS registration fee of £48*

Our charges are:
£390* to set up a tenancy
£90* for the check-out report
£60* for a tenancy extension agreement (full management) or £120 (let only)
£60* to serve notice to terminate
£60* for agreement alterations.
*all inclusive of VAT and all per tenancy

We understand that sometimes unforeseen circumstances can arise. When a tenant misses a rent payment, we first send a courteous reminder. If the payment is still not received within a specified period, we’ll reach out to discuss any potential issues and arrange a payment plan if necessary. Consistent late or missed payments may result in further actions as stipulated in the tenancy agreement, including potential late fees.

Our primary aim is always to maintain open communication and work collaboratively with tenants to address any payment challenges.

Yes, we do conduct regular property inspections:

Initial Check: About 4 to 6 weeks after tenants move in, we’ll carry out an initial inspection. This helps make sure everything is going smoothly and both tenants and landlords are meeting their obligations. It also helps in identifying potential issues.

Scheduled Inspections: We perform these a couple of times a year to monitor the property’s condition. These inspections help us identify and address minor issues before they escalate, such as unnoticed leaks.

Routine Maintenance Visits: This includes annual tasks like the gas safety check.

Specific Maintenance Visits: These are in response to any issues tenants report, whether it’s furniture repairs, electrical fixes, or boiler issues.

We use a 24/7 online repair reporting system to efficiently handle property maintenance. This system gathers the necessary information upfront, greatly increasing the chance of first-time fixes. Additionally, it offers in-built emergency advice, guiding tenants on immediate steps to protect your property during urgent situations.

Our priority is to ensure a smooth and harmonious relationship between landlords and tenants. If a dispute or issue arises:

1. Open Communication: We first encourage open communication between the parties involved. Often, misunderstandings can be resolved through dialogue.

2. Mediation: If initial discussions don’t resolve the issue, we offer mediation services to facilitate a constructive conversation and seek a mutual agreement.

3. Documentation: All disputes are documented for reference, ensuring transparency and accountability.
Third-party Arbitration: In rare cases where mediation is unsuccessful, we may suggest third-party arbitration to provide a resolution.

4. Legal Assistance: As a last resort, and if deemed necessary, we can guide parties towards seeking legal advice.

We strive to resolve all issues amicably and promptly, ensuring peace of mind for both landlords and tenants.

We determine the rental price for your property based on a comprehensive market analysis. This involves assessing current market conditions, comparing similar properties in your area, and considering the property’s size, location, condition, and any unique features. We also consider historical rent trends and the current demand in the area. Our aim is to set a competitive price that maximises your rental income while ensuring the property remains occupied.

We use a multi-platform strategy to make sure your property reaches a wide audience. The process begins with professional photography to highlight its most appealing features. This is complemented by detailed location insights to give potential tenants a holistic understanding of the property’s offerings. Your property is featured on affiliate platforms for broader visibility. We amplify exposure through social media campaigns and directly contact our extensive waiting list of interested tenants.

While we do use standard lease agreements that cover every legal aspect for tenants and landlords, there is potential to tailor them to suit specific needs. If there are particular terms you’d like to include, let’s have a chat, but any changes must comply with relevant laws and regulations, and both parties must agree to them. There will also be costs involved for changes to our standard agreements.

Frequent communication and transparency are key. We update you after initial checks, scheduled inspections, and maintenance visits. You’ll also get monthly statements detailing rental income and expenses. Plus, we’ll tell you about tenancy changeovers, inspection outcomes, and ongoing maintenance tasks.

Several actions can be taken depending on the nature and severity of the breach. In the first instance, we’ll issue a written warning to the tenant, detailing the breach and requesting corrective action. If the breach persists or is of a serious nature, it could lead to eviction proceedings. Additionally, tenants might lose their security deposit and could be held liable for any damages or unpaid rents. Always refer to the specific terms outlined in your lease agreement and consult with a legal professional if you’re unsure about your rights or responsibilities. Regarding evictions, please refer to www.gov.uk/private-renting-evictions for current information.

We conduct a thorough move-out inspection on the day the tenants leave the property, with as many tenants as possible present for transparency and fairness. This make sure any issues are raised and addressed promptly. The property must be emptied and cleaned to a professional standard, and all keys returned. All rents, outstanding balances, and utility bills (gas, electric, water) have to be settled with receipts provided for payments.

After finalising our damage deposit checklist, deposits will be returned directly to the tenant’s bank account, typically within 2 weeks. Please note, as members of the Tenancy Deposit Scheme, deposits are safeguarded against any unjust deductions or losses.